Troubleshooting

Solutions for the most common issues. If your problem is not listed here, contact support.

Posts not publishing

Confirm the target platform is still connected. Go to Settings then Integrations and check for a green status.
Check that you have approved the post. Pending posts will not publish until approved (unless auto-post is enabled).
Verify your posting schedule has upcoming slots. Go to Settings then Schedule to confirm.
Instagram requires a linked Facebook Page. If your Page was disconnected, reconnect via Meta Business Suite.
If the post failed, check the error message on the Content Calendar — it usually explains what went wrong (e.g., image too small, caption too long).

Make sure the Google account used for Drive is still authorized. Reconnect from Settings then Integrations if needed.
Check that the correct folder is selected. If you moved photos to a different folder, update the folder selection.
Only image files (JPG, PNG, WebP, HEIC) are synced. Other file types are ignored.
Large folders may take longer to sync on the first run. Allow up to 15 minutes for initial sync.
If photos appear in Drive but not in BoostLocal, try disconnecting and reconnecting the Drive integration.

Make sure you opened the BoostLocal bot link and tapped 'Start' in Telegram.
Check that you did not block the bot. Open the chat with @BoostLocalBot and ensure it is not blocked.
Try disconnecting and reconnecting Telegram from Settings then Integrations.
Telegram notifications may be delayed if Telegram's servers are under load. Wait a few minutes and check again.
If you changed your Telegram account, you will need to reconnect with the new account.

Reviews are pulled from Google Business Profile. Make sure your GBP is connected and the correct location is selected.
New reviews may take a few minutes to appear after they are posted on Google.
If reviews were appearing before but stopped, check that your GBP connection is still active in Settings.
BoostLocal only monitors Google reviews. Reviews on other platforms (Yelp, Facebook) are not tracked.

Scoring happens automatically after upload. If a photo shows no score, it may still be processing — wait a minute and refresh.
Very small images (under 200x200 pixels) may receive a low score or fail to score. Use higher-resolution photos for best results.
If you disagree with a score, you can manually override it from the Content Library.
Corrupted or incomplete files will not be scored. Re-upload the original file if this occurs.

If a charge failed, check that your card on file is valid and has sufficient funds. Update your payment method in Settings then Billing.
Stripe will retry failed charges a few times. If all retries fail, your subscription will be paused.
For refund requests, email [email protected] within 7 days of the charge.
If you were charged after canceling, check that the cancellation was confirmed. You should have received a confirmation email.

Still stuck? Contact our support team with a description of the issue and any error messages you see. We typically respond within one business day.